Selling through ToVibe

This page explains how selling through ToVibe works, before you commit to anything. It is a summary written to be read; the organiser agreement is the document that binds.

You are the seller

You are the organiser of your events and the seller of every ticket. Your contract is with the buyer. Your legal name, registered address and VAT position appear on the checkout screen, on the ticket and in the buyer’s confirmation.

ToVibe is operated by Livesfirm S.r.l., a technical intermediary. It does not sell tickets in its own name and is not a party to the sale. It collects payments on your behalf, and that does not change its role. It never issues a document in its own name recording your sale.

Which country’s rules apply

The rules that apply to a sale are the rules of the country the event takes place in — not the country your business is established in, and not the country your bank account is in. If you run an event abroad, that country’s rules apply to that event.

Whether you can sell into a given country depends on where your business is established and on your VAT position there. Some combinations are open, some need a person to look at them, and some are closed. You are told which applies before you publish, not afterwards.

What ToVibe charges, and how you are paid

ToVibe charges you a commission on each ticket sold: a percentage of the sale plus a fixed amount per ticket, plus VAT where applicable. The standard rate is published on this site. Your own rate is shown in your dashboard. There is no listing fee, no monthly fee and no charge for an event that does not sell.

The buyer pays a single all-in price. Your commission is inside that price; the buyer is never shown a separate fee line and never told that any part of what they pay is for a ToVibe service. That is a deliberate consequence of you being the seller, and it is not configurable.

If you refund a sale, the commission on it is not returned. You bear chargebacks and their costs.

Buyers pay through Stripe. The money is credited to Livesfirm’s Stripe balance and held there on your behalf until your payout. It earns no interest.

You are paid after the event: by the first Tuesday after it, and within seven calendar days at the latest. The payout is net of the commission, refunds and chargebacks. It can be deferred, in whole or in part, for pending disputes or refund requests, suspected fraud, a request from Stripe or the authorities, a cancelled or postponed event, or a breach of the terms. You are told why.

What we need from you

To set you up we need: your registered legal name and address, your registration number, your VAT position in each country you want to sell in, and the name and role of the person authorised to act for the business. Where a VAT number exists, we check it against the relevant public register.

If a check cannot be completed automatically, your application goes to a person. It is never rejected silently.

Payments are switched on once you complete Stripe’s identity checks. Stripe runs those checks and decides their outcome, not ToVibe. ToVibe may review an event before it is published. That review is technical and does not approve the event itself.

What happens to the documents a buyer asks for

A buyer can always ask for a VAT invoice. Because you are the seller, only you can issue one. We pass the request to you with the order details attached, and we record that we did.

ToVibe keeps a record of every sale made through it, each with a sequential number. On request, it can produce a summary of a single sale. That summary is for information only. It is not an invoice, a commercial document or a tax record.

What you keep control of

Your event, your pricing, your terms of admission, your refund policy and your relationship with your audience. ToVibe sets none of them.